Common Questions (FAQ)

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Basics

How does it work?

fundstak makes it incredibly easy to raise money online for the things that matter to you most. In less than a minute, you’ll be able to personalize your fundraising campaign and share it with the people in your life.

With fundstak, the money you collect goes directly to you. There are no deadlines or limits – each contribution you receive is yours to keep. Raising money for yourself or a loved one has never been easier. Plus, we’re here to help.

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What can I raise money for?

Most people use fundstak to raise money for themselves, a friend or loved one during life’s important moments. This includes things like medical expenses, education costs, volunteer programs, youth sports, funerals & memorials – even animals & pets.

That said, we’re always amazed at all the unique ways people use fundstak to raise money online. The possibilities are endless! Check out some recent success stories.

Is it safe?

Your fundstak campaign features the very best in secure payment encryption technology. Not only are your backers’ online payments safe, your money is stored securely until you’re ready to request a withdrawal via electronic bank transfer.  This does not apply for WePay and Stripe, you get your contributions instantly to your WePay and Stripe Account.

How do I get my money?

Once your fundstak campaign begins receiving contributions, you can easily request a withdrawal at any time by pressing the Redeem button. Don’t worry, withdrawing money does not affect the progress meter that’s displayed on your fundstak campaign. Simply click the ‘Redeem’ button inside your fundstak account and follow the on-screen instructions. You can withdraw your balance directly to your bank account. This does not apply if your payment processor is WePay or Stripe, WePay and Stripe users get their contributions instantly in their WePay and Stripe Account.

How long do withdrawals take?

Most withdrawals take between 5 and 7 business days to process. You can choose between an electronic bank transfer or paper check delivery during the withdrawal process. Please note that fundstak may reserve your funds for a period of 30 days to protect you and your backers from fraud. This does not apply if your payment processor is WePay or Stripe, WePay and Stripe users get their contributions instantly in their WePay and Stripe Account.

Can I raise money for a friend?

Of course! fundstak has created an easy way for your beneficiary to securely access the funds you have raised. Through fundstak they will be given direct access to the money you have raised for them. Please note, you will not be able to enter their check or bank information during the withdrawal process, they will need to do this themselves. Contact us to set up withdrawals for your beneficiary.

Does it cost anything?

While it’s free to create and share your online fundraising campaign, fundstak will deduct a 5% fee from each contribution that you receive. Since our fee is deducted automatically, you’ll never need to worry about being billed or owing us any money. A small processing fee of about 3% will also be deducted from each transaction. Please see Pricing & Fees for more info.

Do my contributors get charged?

No, never. Other sites might charge your backers without you knowing it, but we would never do that. Contributors are charged only the amount they choose to contribute to you and that’s it.

Are there any time limits?

Nope. With fundstak there are no deadlines or time-limits. Your campaign will remain live until you choose to stop contributions or remove the campaign altogether. Most users leave their campaigns live indefinitely as a lasting memory of all the wonderful comments and support they received.

What if I don't reach my goal?

No problem. With fundstak, you keep each and every donation you receive. Reaching your goal is not required.

How will I know if someone contributes?

You’ll receive an email notification each time a contribution is made to your fundstak campaign.

Do I have to use my real name?

Yes. fundstak is a site that rewards authenticity and transparency.

Can I keep my campaign private?

There’s no way to keep your campaign 100% private.

Who will contribute to my campaign?

Your campaign will be supported by the people in your life. This includes friends, family members, loved ones, coworkers, classmates and teammates. Only after your campaign receives the support of the people you personally know can it begin to attract the support of others.

What if I'm not comfortable sharing this with friends & family?

Sharing your campaign with friends and family is a part of what makes fundstak work so well. Not only will the people in your life support your campaign, but they will also help spread the word to their friends as well. fundstak users should not expect to receive support from strangers.

Do I have to use my Facebook account?

Although optional, connecting your account to Facebook is highly recommended and makes sharing your campaign with others incredibly easy!

Receiving Money

Is my country supported?

fundstak.com is open for the wordl except:

  1. Iran
  2. Sudan
  3. Syria

Can people in other countries contribute to my campaign?

Yes, your fundstak campaign is able to accept donations from around the world.

Will my backers get charged any fees?

No, never. Other sites might charge your contributors without you knowing it, but we would never do that. Backers are charged only the amount they choose to contribute to you and that’s it.

Can people contribute from their phones?

Yes. The mobile version of your fundstak campaign will load for those visiting your campaign from their phones. Your campaign still looks great and it’s very easy for backers to complete their contributions from their mobile device.

We raised money offline, can it be listed on our campaign?

Yes. Simply select ‘Add Offline Contribute’ inside of your fundstak Dashboard to add money you received offline to your campaign total. No payment is actually made, and the contribution will be marked as an ‘Offline Contribution’ on your campaign.

Can people give privately?

Of course. Backers can simply check a box to keep their contributions hidden from public view. However, the Campaign Organizer will always know who the backer is.

How can I withdraw the money?

Once your fundraising campaign begins receiving contributions, you can easily request a withdrawal at any time. Don’t worry, withdrawing money does not affect the progress meter that’s displayed on your fundstak campaign. Simply click the ‘Redeem’ button inside your fundstak Dashboard and follow the on-screen instructions. You can choose to withdraw your balance directly to your bank account.

What about taxes and stuff?

Unfortunately, we’re unable to provide specific tax advice since everyone’s situation is different. While this is by no means a guarantee, most contributions on fundstak are simply considered to be ‘personal gifts’ which are not taxed as income in the US. Additionally, only contributions made to a legally registered non-profit or charity may be considered eligible for donors to claim as a tax deduction. Again, every situation is different so please consult with a tax professional in your area.

Running a Successful Campaign

What's the secret to a successful campaign?

If you’re raising money for something that you strongly believe in, chances are that the people in your life will be eager to support you. fundstak gives you the easy-to-use features to share your story with your family, friends, loved ones and community. Every Campaign Organizer should connect their Facebook account, use a high-quality campaign photo or video and clearly explain why they’re raising money. Sharing your campaign on Facebook is the single most important thing you can do.

Can I raise money for anything?

Almost. As always, common sense goes a long way here. DO raise money for personal causes that are purposeful, exciting and inspiring to others. DON’T break any local laws, expect strangers to buy you stuff or promote inappropriate content. When in doubt, browse fundstak.com to see how others use fundstak.

How can I share my campaign?

Every fundstak campaign is given a unique link that’s easy to share with others (you can even customize this link). Sharing your fundraising campaign is easy using fundstak’s built-in features like Spread the word and and Facebook posting.

Will fundstak help me get media coverage?

The best way to get into the spotlight is to pursue your own local media first. The good news is that your local newspaper and TV news stations are starving for interesting stories like yours. Once your campaign begins to really pick up steam, our team may contact you.

What are 'Update' messages?

fundstak’s ‘Update’ feature is a great way to add fresh information to your campaign. In doing so, you can choose to share the post with your current supporters.

Other Questions

How do I know it's safe to give money to someone?

With thousands of campaigns, it’s not feasible for fundstak to investigate the claims stated by each Campaign Organizer. Rather, we provide visitors with the tools to make an informed decision as to who they choose to support. While fundstak and its payment partners do provide a number of safeguards to deter fraud, we must insist that visitors follow the advice stated on each and every campaign. “Only give to people you personally know & trust.”

Why does fundstak have to charge 5%?

fundstak has major operating expenses like any popular internet service including technology, infrastructure, payroll & benefits for our dedicated team of employees. We have purposely created a business model that allows users to sign-up and launch their campaign for free. Visitors to our users’ campaigns are greeted with a frustration-free giving experience, void of advertisements and other distractions – helping our users raise even more money.

fundstak operates on only a 5% fee deducted from each donation received. Very few organizations can claim they help as many people on such a small percentage of gross payment volume.

In short, fundstak is an incredibly efficient and effective way to provide financial support to those you care about most. Not only can donors give in an extremely targeted way, but more money goes directly to the intended recipients than other organizations can claim.

Do I have to be a non-profit to use this?

Not at all! Anyone can raise money online using fundstak’s personalized fundraising campaigns. Our users often raise money for themselves or for friends they want to help out. fundstak was designed to allow everyday people to do wonderful things with the money they raise online. That said, many non-profits do use fundstak because it’s such a great way to raise money online. fundstak users can also raise money for their favorite charity.

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